National Center for Medical Readiness

Rufus Smith, M.S.A., Director

Frequently Asked Questions About AHA Courses

What AHA courses do you offer?

We offer Basic Life Support (BLS) for Healthcare Providers, Advanced Cardiac Life Support (ACLS), and HeartSaver AED, CPR and First Aid. For a full description of each, please visit the NCMR course description page or the American Heart Association web site.

How do I know which course I need?

As a general guideline, the BLS and ACLS courses are the required courses for many healthcare professionals in EMS, nursing and medicine of all disciplines. HeartSaver courses are intended for community professionals, such as police officers, day-care personnel and personnel at schools, churches, companies and organizations that have a desire or need for such training. If in doubt, and required to obtain certification in CPR, you are encouraged to consult with the individual or organization that is requesting this.

Do you offer skills testing for online training?

No.

What are your course fees? Do fees include all required materials?

Course fees can be found on the AHA course descriptions on this web site.

How do I pay for courses?

Courses, replacement cards, copies, and any other related materials can be paid for three ways:

  1. Online (by credit card only) at the NCMR web store.
  2. By check or money order, mailed to:
      National Center for Medical Readiness
      506 E. Xenia Dr.
      Fairborn, Ohio 45324
  3. By purchase order/invoice. (Please contact william.harchick@wright.edu for further instructions on paying by purchase order.)
How/where do I get course materials?

Upon registration you will have two choices. If you choose to pick up your materials, you may do so at the following location between the hours of 9 a.m. and 4 p.m., Monday through Friday (excluding holidays):

    • National Center for Medical Readiness
      506 E. Xenia Dr.
      Fairborn, Ohio 45324

If you choose to have your materials mailed to you, mailing will occur within one to two weeks of the online registration. If your registration occurred less than eight days prior to the course delivery date, the materials must be picked up at the above address. It is the student’s responsibility to pick up these materials in time to adequately prepare for the course.

Why is registration stopped seven days prior to the course delivery date?

AHA requires that students have course-related materials at least five days prior to the course delivery date, to ensure adequate time to review and prepare. It is the student’s responsibility to pick up these materials in time to adequately prepare for the course.

What materials will I receive for the course?

Each AHA course has an accompanying student text and course letter with information specific to the course, including an overview and information about the facility, parking, etc.

I need to leave early. I will be late. When will the course really end?

If you need to leave early, consider another time to take the course. If you will be more than 15 minutes late, consider another time to take the course. All courses have a designated start/end time. It is impossible to cater to individual time needs.

Do you cancel courses? Will I be notified if a course is cancelled? Do I get a refund?

There are two possible reasons a course could be cancelled:

  1. The minimum number of registrants (four) has not been reached. Some courses are full within days, others get no registrants. You will be notified within five days of the course delivery date if a cancellation must occur. You will then be given a choice: Receiving a refund (minus the cost of the workbook) or being automatically registered for the next scheduled course date.
  2. Campus/facility closure due to weather or facility issues. This could be due to weather, heating/air conditioning malfunctions, etc. Concerning possible weather issues, please check the local news stations for information, or the Wright State University web site. If the main campus is closed due to the weather, the satellite facilities are required to close as well. You will then be given a choice: Receiving a refund (minus the cost of the workbook) or being automatically registered for the next scheduled course date.
What if I am unable to attend the course I registered for?

Life happens! If you are unable to attend a course, and you notify NCMR three days prior to the scheduled course delivery date, you will receive a refund, minus the cost of the workbook. If you are unable to attend a course you have registered for (sick child, work, car issues, etc.), contact NCMR within two days after the course, and your registration fee can be applied to the next course offering available. This can only be done one time. Refunds will not be given to those who fail to attend the second course, or to those who fail to notify NCMR within the two days post-delivery.

How long will it take to receive my certification card?

Training centers under AHA have 30 days in which to issue certification cards to participants.

What if my certification is expired?

E-mail Bill Harchick with the date of expiration and the course it applies to (BLS, ACLS, etc.). Each training center has specific guidelines for this, and individual review is necessary. All decisions are made at the discretion of the AHA training center coordinator.

What if I lose my certification card?

You can request a replacement card. E-mail Bill Harchick with your name, the name of the course and the course date (which can be approximate). A replacement card will usually be available within three business days of the request, and can be picked up or mailed (please provide an address). There is a $15 fee for replacement cards.

Another option is to request a copy of your card via e-mail or fax. E-mail Bill Harchick with your name, the name of the course and the course date (which can be approximate), and the e-mail address or fax number you where you wish to receive the copy. There is a $5 processing fee for this.

Can I get continuing education credit for my course?

No. NCMR does not issue CE’s for any AHA courses. You will receive a certification card only. Most certifying organizations will accept a copy of the card as proof of completion, and have designated what/how many CE’s it satisfies. Please check with the organization your certification is through for further information.